Attendant Groups Exercise
Time limit: 0
Quiz Summary
0 of 1 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Quiz complete. Results are being recorded.
Results
0 of 1 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 1
1. Question
Time to test Function Numbers!
Here’s what you need to do.Configure 1 Attendant Number.
- Allow this group as a caller ID for agents.
- Distribute calls to the agent’s softphone and mobile.
- Set the distribution to ring 2 agents at a time.
- Set the queue size to 5.
- Set the waiting time to 3 minutes for new calls.
- Forward calls when the queue is full.
- Set waiting time to 4 minutes for calls in the queue.
- Configure a no agent forwarding number.
- Set the number of distribution attempts to 3.
- Configure callback settings.
- Assign your group as member.
- Enable camp on, set duration to 20 and 50 seconds.
- Distribute to an agent by priority.
- Distribute calls to the agent’s softphone and mobile.
Feedback: Were you successful in going through this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.