End User Capabilities Exercise
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Question 1 of 5
1. Question
Time to explore the End-User Capabilities!
Here’s what you need to do:
- Exercise 1: Manage your presence from the Desktop & Mobile Application – change to Meeting or Vacation.
- Exercise 2: Manage other user’s presence from the Desktop & Mobile Application – change a colleague’s presence to Vacation.
- Exercise 3: Search the directory for a colleague and Add them to your Favorite list.
- Exercise 4: Add an external contact to your Favorite list.
Feedback: Were you successful in going through this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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Question 2 of 5
2. Question
Time to explore the End-User Capabilities!
Here’s what you need to do:
- Exercise 1: Call a contact from the Softphone and transfer the call to another contact (Blind transfer).
- Exercise 2: Receive a call from your Mobile App and transfer the call to another contact (Attended transfer).
- Exercise 3: Using call control, place a call with your Mobile App and manage the call from the Desktop App.
- Exercise 4: Receive a call via your Mobile App and move the call to the Desktop App.
- Exercise 5: Receive a call via your Desktop App (Softphone+) and move the call to your desk phone.
- Exercise 6: Receive a call via your Desktop App (Softphone+) and move the call to your desk phone via the desk phone.
Feedback: Were you successful in going through this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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Question 3 of 5
3. Question
Time to explore the End-User Capabilities!
Here’s what you need to do:
- Exercise 1: Using mid-call services on the Desktop App, perform an ad-hoc conference call and add 4 participants to the call.
- Exercise 2: Place a call to User B, Allow User C to intrudes the call to User B.
- Exercise 3: Configure Activity Diversion on your profile, forwarding calls to another number when your presence is set to Meeting. Change to Meeting then receive a call from another user that gets forwarded. Secondly, receive a call dialed with Diversion Bypass that rings on your device.
- Exercise 4: Update your Caller ID and place a call. Verify that the new Caller ID is shown to the called party.
Feedback: Were you successful in going through this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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Question 4 of 5
4. Question
Time to explore the End-User Capabilities!
Here’s what you need to do:
- Exercise 1: Send a Group SMS and Group Email from the Desktop Application.
- Exercise 2: Leave a voicemail to a user, and verify that the user is notified and that the voicemail is in the users Unified Inbox.
- Exercise 3: Start a group chat and collaborate with each other. Verify that you are able to do file sharing, document annotation, and management.
- Exercise 4: Create a scheduled meeting and join the voice meeting.
Feedback: Were you successful in going through this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
-
Question 5 of 5
5. Question
Time to explore the End-User Capabilities!
Here’s what you need to do:
- Exercise 1: From MiTeam, create a stream and collaborate with other users.
- Exercise 2: From MiTeam, add a scheduled meeting and start a Web meeting.
- Exercise 3: Using MiTeam Collaboration – start a group chat and collaborate with each other. Verify that you are able to do file sharing, document annotation, and management.
- Exercise 4: From MiTeam, start an ad-hoc Web meeting with audio, and collaborate with each other.
Feedback: Were you successful in going through this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.