Service Provisioning Exercise
Quiz Summary
0 of 8 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Results
0 of 8 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 8
1. Question
Let’s test Service Provisioning!
Here’s what we would like you to do.- Exercise 1: From Advanced Settings, change the profile so that the mobile number is not shown for the group.
- Exercise 2: Enable Call Intrusion to a specific user only, and verify that intrusion is not available for others.
- Exercise 3: Enable Call Monitoring to your group only, and verify that other groups are unable to monitor calls in your group.
- Exercise 4: Enable Call Pickup to your group only. Verify that other groups cannot pick up calls in your group.
Feedback: Were you successful in carrying out this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
-
Question 2 of 8
2. Question
Let’s test Service Provisioning!
Here’s what we would like you to do.- Exercise 1: Create a call routing rule for a Blocked contact, and verify (Inbound).
- Exercise 2: Create a call routing rule for a VIP contact, and verify (Inbound).
- Exercise 3: Create a call routing rule for premium prefix and only allow your group to dial it (Outbound).
- Exercise 4: Create a call routing rule that allows a certain prefix to call your group (Inbound).
Feedback: Were you successful in carrying out this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
-
Question 3 of 8
3. Question
Let’s test Service Provisioning!
Here’s what we would like you to do.- Exercise 1: Create a call routing rule to send a caller to voicemail when a user is on ‘Meeting’ & ‘Vacation’.
- Exercise 2: Create a call routing rule to send a caller to voicemail if the call has been diverted to you.
- Exercise 3: Create a call routing rule to send a caller to the Switchboard when a user is ‘Out of the Office’.
- Exercise 4: Create a call routing rule to send a caller to an ACD group when the user activity is ‘Unavailable’.
Feedback: Were you successful in carrying out this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
-
Question 4 of 8
4. Question
Let’s test Service Provisioning!
Here’s what we would like you to do.- Exercise 1: Using the contact list template, add your group to Favorites across the whole Org.
- Exercise 2: Using the contact list template, add an external contact to your group.
- Exercise 3: Provision a user with ‘show based on authorization’, then from directory information enable your group to search field 7.
- Exercise 4: Make the directory ‘Field Department’ as ‘editable by a user’ from your group.
Feedback: Were you successful in carrying out this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
-
Question 5 of 8
5. Question
Let’s test Service Provisioning!
Here’s what we would like you to do.- Exercise 1: Add a number conversion so that if the user dials 7 + 3 digits, it is translated to the number of another user.
- Exercise 2: Add a number conversion so that if the user dials 888 + digits, it is translated to the number of some user number.
- Exercise 3: Add a number conversion so that if a user dials 7 + 2 digits, it is translated to the numbers of some users.
(Limit the digits between <>).
Feedback: Were you successful in carrying out this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
-
Question 6 of 8
6. Question
Let’s test Service Provisioning!
Here’s what we would like you to do.- Exercise 1: Update the presence authorization to your group so that you can only view presence but not update.
- Exercise 2: Update the presence authorization to your group so that you can only view activity and notes.
- Exercise 3: From voicemail settings, configure that activity information is played as part of the greeting.
- Exercise 4: Create a future presence for back-to-back meetings (1-3 pm and 3-4 pm). Enable the setting so that the end time of the last activity is played to the caller.
Feedback: Were you successful in carrying out this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
-
Question 7 of 8
7. Question
Let’s test Service Provisioning!
Here’s what we would like you to do.- Group 1: Update the presence authorization to your group so that you can only view presence but not update.
- Group 2: Update the presence authorization to your group so that you can only view activity and notes.
- Group 3: From voicemail settings, configure that activity information is played as part of the greeting.
- Group 4: Create future presence for back-to-back meetings (1-3 pm and 3-4 pm). Enable the setting so that the end time of the last activity is played to the caller.
Feedback: Were you successful in carrying out this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
-
Question 8 of 8
8. Question
Let’s test Service Provisioning!
Here’s what we would like you to do.- Exercise 1: Configure your group voicemail settings so that the caller could reach an Operator for assistance.
- Exercise 2: Configure your group voicemail settings so that the caller could bypass voicemail.
- Exercise 3: Configure your group voicemail settings so that voicemail is sent via SMS and email.
- Exercise 4: Configure your group voicemail settings so that the user could record their own Personal Greeting.
Feedback: Were you successful in carrying out this exercise? If not, can you help us to understand what challenges you faced?-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.