The best way to deliver VoIP device training.

Grab a pre-built course, customize it to your pleasing and take end-user training online. Teach and show the essential phone functions, offer a guide for download, and have users provide digital training sign-off so that you can deliver your project with ease.

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We take the hassle out of telecoms training.

Telecommunication projects are hard to get right. When you’re working in an industry where your success depends on others, it’s even harder.

That’s why we’ve developed telecoms product training from tons of vendors and packaged them into one easy-to-use platform so that when the time comes for a project, there is no question about what needs to be done or who will do it – just pick from our menu of courses!

The Platform

Take a look at our course structure in more detail

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At the beginning of the course we set a welcoming and educative tone by introducing the vendor and showcasing the device in detail. This is done either in a video, PDF or text format.

You could use this space to also add a profile of your company, or a welcome video from you to your new customer!

Before learners get started, we teach them the basic operation of VoIP, ensuring that that get off on the right foot and know what goes into a successful implementation.

We also give them a high-level understanding of the phone navigation and  explain what each button does.

In this chapter, we take users through the 9 most common functions such as making/receiving calls, picking up group calls, setting DND and call forward, and more.

In the 10th lesson we provide a overview of all the phone functions and allow them to download the full product manual.

Add/Remove lessons as you see fit!

To conclude, we have users confirm that they are able to carry out the essential device functions, by which they need to answer ‘YES’. If they do not complete the UAT they will not be able to complete the course and will not get a completion certificate.

Learners can also leave a review, complete a survey or share feedback.

Here we offer the full product manual and a quick reference card if one is available.

You could use this space to add documentation specific to you and your customer projects!

Our default template provides basic FAQs and troubleshooting tips.

This would be an ideal section to help your users to understand your SLA or support logging process. Or, how about tailoring these FAQs based on your typical support calls which will reduce the calls you receive to your helpdesk!

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All our courses are made up of short, impactful micro-lessons that help learners understand more about who they’re getting involved with and how to use the essential phone functions. Then we have them complete a User Acceptance Test which serves as individual signoff.

Like what you see but want to make it your own? Sure.

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The old (frustrating) way...

The new way!

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PLUS! Now you also have all the users detail...

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Imagine reaching every user, without any effort. You can now reach your entire market with ease and efficiency because everyone’s detail is in a single place — your training platform!

Compatible MiCloudTelepo Shield

Did you know that we’re an International Mitel Telepo Alliance Partner?

Our online educational platform is great for students and companies alike. We offer prebuilt courses as well as the ability to customize our content, so it will be specifically tailored to your interests or business needs! 

Ready to get started?

Make your purchase and start delivering online training today!

Frequently Asked Questions

For starters, you only pay a single price and have no other fee to pay – no platform or license fees!

When you buy Coupons, you get the following:

  • Access to our prebuilt end-user training courses
  • The ability to see when your customers have enrolled, signed in, and taken each course
  • View course progress and make product manual and user guides available for download
  • Digital training sign-off through a “User Acceptance Test” which requires each user to confirm that they have successfully carried out the essential device functions
  • Completion certificates for each learner who completes 100% of the course

Once you have purchased your bundle, we’ll ask you to confirm which courses from our catalogue you would like us to include in your own personalized bundle. 

Once this has been confirmed, those training courses will be activated against a Coupon code which can be redeemed at a URL we will issue you on https://learn.comms-training.com, which is our Learning Management Systems (LMS).

As soon as you receive your URL and coupon code, you can get started right away! The process usually doesn’t take more than 24-48 hours, and our team is on standby to communicate with you via WhatsApp or Telegram.

Of course! We’ll gladly assist with any changes to your unused coupons. Drop us an email or chat and we’ll have that done for you!

Coupons don’t expire, but, once a user has activated their coupon they will have access to their assigned course for 30 days. For unlimited and unrestricted access you will need to be on the Unlimited Package.

If you are having any issues or have a specific scenario you need help with, get in touch and let’s see how we can help.

You are either able to send your users the URL we provide, together with their Coupon code, or, we can handle the process for you for a once-off fee of $49 where we will bulk enroll all your users and kick off the automated email onboarding series which also takes them through the registration process.

We’re always adding new products to our list – we generally start with the most common devices and expand on the range from there. If there’s something specific that you need, please contact us to check in on the progress. Alternatively, we’re happy to develop bespoke courses for a nominal fee.

By default, all users who complete 100% of each course will receive a Comms-Training.com Certificate of Completion.

Upon request we can deactivate the functionality or customize the certificate.

All of our courses are developed by us, based on what our team can extract from the product manuals. You can’t get any better than that, but unfortunately, we are not affiliated to or endorsed by any of the vendors or brands we have on our site or offer to you.