TRAIN YOUR TELECOMS CUSTOMERS ONLINE.
60% Cheaper. 70% Faster. 100% Effective.
Comms-Training fills the gaps so that you can deliver product training online. We provide the platform, content, and hands-on support so that you can bring the perfect onboarding experience to your new users.
WE’VE GOT END-USER COURSES FOR THESE TOP PROVIDERS.
WHY DO YOU NEED TO MOVE YOUR TRAINING ONLINE?
Because in today's business landscape, your business can't do without it.
Telecommunication projects are inherently challenging, especially in an industry where your success relies on seamless collaboration with others. With our support, you can confidently deliver projects on time, within budget, and provide an exceptional onboarding experience that ensures outstanding customer satisfaction.
Stand out from the crowd by incorporating online training into your offerings. Enrich your existing services and open up new revenue streams by offering clients a comprehensive training solution that not only serves for project initiation but for as long as the customer remains with you. This not only enhances your product portfolio but also makes it easier for you to deliver ongoing service management and meet SLA commitments, positioning your company as a true partner in your clients’ success.
Engage your new users from the very beginning. Users receive a welcome email series that establishes a relationship and prepares everyone for project success before you even meet them onsite. This proactive communication ensures that your users are familiar with the project and your new platform, reducing anxiety and boosting their confidence when it’s time to implement the solution.
Reduce the need for reactive support by empowering your users with the knowledge they need right from the start. This approach has proven to decrease support tickets, allowing your team to focus on more complex issues, ensuring that your customers feel supported and valued throughout their journey with your product.
Standardize your training process, ensuring that every user receives the same high-quality experience, regardless of location, time, or language. This consistency accelerates project timelines and allows you to scale training efforts across multiple teams or regions without losing quality. The result is faster deployment and a more cohesive training strategy across the board.
Our platform not only delivers effective training but also you with a powerful communication tool to engage directly with your users for things like communicating important updates, gathering feedback, testing new ideas, or even upselling new services. Messaging is non-intrusive and targeted, ensuring an effective customer experience.
OUR SOLUTIONS
Whether you’re looking for a holistic solution or to fill certain gaps, we want to help you get your project launched. Take what you need, when you need it.
MANAGED PLATFORM
At the heart of our approach lies a cutting-edge Learning Management System (LMS) meticulously tailored to the unique demands of the telecoms industry.
We build, host and manage the platform as part of our service, and give you the option to white-label the platform with your own branding.
CONTENT DEVELOPMENT
Our content development capabilities are expansive and flexible.
Whether you choose to tap into the course templates in our market place, bring your existing content, or embark on a journey of improvement and expansion – we can help.
The result? Engaging, impactful training materials that drive your telecoms initiatives forward.
SERVICE & DELIVERY
To us, training goes beyond platform and content provision.
We offer a holistic service that includes the administrative support to deliver your solution to your customer.
This is not just education; it’s a transformative journey that redefines your approach to training.
HOW YOU KNOW YOU CAN TRUST US.
Our team has worked in the telecoms industry for over twenty years, alongside some of the biggest names in the industry. With our knowledge, we can help you to achieve your objectives with the least effort.
AWARDS
We’re proud to be recognised as a leading telecoms training provider in the industry.
- Telecoms Training Provider of the Year 2023
- Telecoms Learning Innovator Africa 2023
- Dstny Global Alliance Partner since 2021
50K+ COURSES SERVED
We work with incredible Service Providers around the globe who have served tens of thousands of enrollments into their customer base, delivering an improved onboarding and overall customer experience.
GOT QUESTIONS?
Here are the answers to our most frequently asked questions.
You can refer to our pricing here.
We charge a fixed monthly fee with the main differences being the amount of hours development work we will allocate each month towards content and/or platform customisation and development.
No, we have a fixed monthly platform fee and not charge per user for access to the platform. Users can also remain on the platform for as long as you allow them to.
We do not have a fixed contract term, however, we require 60 days notice for migration between packages, or 90 days cancellation notice to ensure full compliance for off-boarding and deletion of all customer data.
Of course, we will provide you with Admin access to the platform so that you can load your own courses and content.
There are a few options but the most common is to connect a Google Sheet to automate user creation and enrollments. With this integration, every time you add a new user to the Sheet, they are automatically created and enrolled into the selected courses you allocate.
You can also carry out enrollments manually or automatically by having your customer visit a dedicated URL that you have set for their users specifically.
We’ve developed complete end-user training courses for the most common VoIP devices and UC applications from some of the biggest industry names. These courses are made available to you to use as is, or you can edit them to suit your desired projects.
Depending on the package you subscribe to, we can develop content specifically for your business.
Yes! Depending on the package you subscribe to, we can develop content specifically for your business. Alternatively, we can also use the courses from our marketplace as a template for any course that you want created for your customers.
Yes, both the platform and our training content can be translated into different languages. There is a surcharge for courses that need to be translated and reviewed.
LET’S CHAT!
How can we help you reach, engage, inform and serve your customer better?
Email: hello@comms-training.com
