Telecoms training presents unique challenges, from onboarding new users to managing and tracking their progress. These hurdles can slow down project timelines and impact the overall success of your project. That’s what Comms-Training delivers in their end-to-end training platform as a service offering: the Platform, The Content, and The Service. It starts with the Platform – an intuitive Learning Management System (LMS) tailored to the telecoms industry. For the content, we couple our LMS with a rich library of template content and also design bespoke content for your business. Yet, it’s “The Service” that truly differentiates us, embodying our commitment to not just meet, but exceed the expectations of our partners and their customers.
Each piece fills specific gaps to ensure that telecoms companies get what they need to move their telcoms training online and get their product knowledge into the hands of their users, all the while ensuring that projects run smoothly from start to finish.
What You Can Expect with Our Telecoms Training Platform
Automated New User Creation and Enrollments
The journey begins with getting your users onboard, a task that can be daunting and time-consuming. But, we simplify this crucial step through the power of automation. By utilizing a Google Sheet (just like the one you have to capture users for your PBX) that syncs directly with the Learning Management System (LMS), we make new user creation and enrollments seamless and efficient. For those who prefer manual control, this process can also be managed by a designated Group Leader, which can be someone in your company or even at your customer, offering complete flexibility to meet your project’s specific requirements.
Dedicated Helpdesk Support
Navigating through a new training program can lead to questions and sometimes technical challenges. To ensure these moments don’t turn into obstacles, Comms-Training provides dedicated helpdesk support. Our team is on standby to assist with any queries or technical issues, providing swift resolutions and ensuring a smooth learning experience for all participants.
Progress Updates & Reporting
Keeping stakeholders in the loop is critical for the successful management of training projects. That’s why you’ll have access to detailed progress updates and reports. These insights allow you to monitor user engagement, assess completion rates, and make informed decisions to enhance your training program.
Seamless Support When You Need It
Ease of access to support is a cornerstone of our service. Whether you need to log a support ticket, search for answers in our Knowledgebase, or consult with your Account Manager for tailored advice, we’ve made sure help is always just a few clicks or a phone call away.
Your Success Is Our Success
At Comms-Training, we see ourselves as more than just a provider; we are your partner in training. And with the final puzzle piece, The Service embodies our commitment to your success, offering a helping hand to navigate the complexities of delivering telecoms training. By taking care of the technicalities and administrative tasks, we allow you to focus on what truly matters – achieving your business goals and getting your projects delivered on time, on budget, and with a great customer experience for your new users.
Let’s Achieve Excellence Together
With The Service, you have more than just a platform and content; you have a dedicated team of experts providing a comprehensive support system tailored to the unique demands of the telecoms industry.
Let us be your guide and support in delivering exceptional telecoms training, ensuring your projects not only achieve your goals but exceed expectations.
Embrace the future of telecoms training with Comms-Training by your side. Together, we can transform your training goals into a resounding success.
